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.form-row{display:flex!important;flex-direction:column!important;gap:6px!important;background:#f2f4f7;border:1px solid #d9dde2;border-radius:10px;padding:12px;min-width:0}form[action*="open.php" i] .dynamic-form label,form#ticketForm .dynamic-form label{color:var(--open-label)!important;font-weight:600!important;margin:2px 0!important}form[action*="open.php" i] .dynamic-form textarea,form#ticketForm .dynamic-form textarea{min-height:120px}form[action*="open.php" i] .dynamic-form .field:has(textarea),form[action*="open.php" i] .dynamic-form .field:has(input[type=\"file\"]),
form[action*="open.php" i] .dynamic-form .field:has(select[multiple]),
form#ticketForm .dynamic-form .field:has(textarea),
form#ticketForm .dynamic-form .field:has(input[type=\"file\"]),
form#ticketForm .dynamic-form .field:has(select[multiple]){grid-column:1 / -1!important;}
html[data-density="compact"] form[action*="open.php" i] .dynamic-form .field,html[data-density="compact"] form#ticketForm .dynamic-form .field{padding:10px!important;}

/* Required+error states */
form[action*="open.php" i] .dynamic-form label .required,form#ticketForm .dynamic-form label .required{color:var(--open-required)!important;margin-left:4px!important;font-weight:800!important;}
form[action*="open.php" i] .dynamic-form .error,
form[action*="open.php" i] .dynamic-form .has-error,
form#ticketForm .dynamic-form .error,
form#ticketForm .dynamic-form .has-error{border-color:var(--open-error-border)!important;background:var(--open-error-bg)!important;}
form[action*="open.php" i] .dynamic-form .error input,
form[action*="open.php" i] .dynamic-form .error select,
form[action*="open.php" i] .dynamic-form .error textarea,
form#ticketForm .dynamic-form .error input,
form#ticketForm .dynamic-form .error select,
form#ticketForm .dynamic-form .error textarea{border-color:var(--open-error)!important;box-shadow:0 0 0 3px rgba(180,37,37,0.13)!important;}
form[action*="open.php" i] .dynamic-form .error .inline-help,form#ticketForm .dynamic-form .error .inline-help{color:#6e2d24!important;font-weight:600!important;}
form[action*="open.php" i] [aria-invalid="true"],form#ticketForm [aria-invalid="true"]{border-color:var(--open-error)!important;box-shadow:0 0 0 3px rgba(180,37,37,0.13)!important;}

/* Action row */
form#ticketForm>p.buttons{display:flex !important;align-items:center !important;justify-content:flex-start !important;gap:10px !important;text-align:initial !important;margin-top:12px !important;}
form#ticketForm>p.buttons>*{float:none !important;position:static !important;margin:0 !important;}

/* Primary */
form#ticketForm>p.buttons input[type="submit"]{
  order:1 !important;background:linear-gradient(#e45353,var(--hta-red))!important;border:1px solid #b02626!important;color:#fff!important;font-weight:800!important;
  height:42px!important;padding:0 18px!important;border-radius:12px!important;text-shadow:0 1px 0 rgba(0,0,0,0.10)!important;box-shadow:0 6px 16px rgba(204,43,43,0.25)!important;
  transition:transform .16s,box-shadow .16s,border-color .16s,background .16s;cursor:pointer;
  margin-inline-end:10px;/* spacer */
}
form#ticketForm>p.buttons input[type="submit"]:hover{transform:translateY(-1px)scale(1.01);box-shadow:0 8px 18px rgba(204,43,43,0.30)!important;border-color:#9d2121!important;background:linear-gradient(#ee5b5b,#d13232)!important;}

/* Secondary(Reset)*/
form#ticketForm>p.buttons input[type="reset"]{
  order:2 !important;display:inline-grid !important;place-items:center !important;text-align:center !important;height:40px !important;padding:0 14px !important;border-radius:10px !important;white-space:nowrap !important;
  background:linear-gradient(#eef1f4,#e2e6ea)!important;border:1px solid #c7cbd3 !important;color:#2d3340 !important;font-weight:700 !important;box-shadow:0 3px 10px rgba(0,0,0,0.10)!important;transition:background .16s,border-color .16s,box-shadow .16s,transform .16s;
}
form#ticketForm>p.buttons input[type="reset"]:hover{background:linear-gradient(#e6eaee,#d7dbe0)!important;border-color:#a8adb6 !important;transform:translateY(-1px)scale(1.01);}
form#ticketForm>p.buttons input[type="reset"]:focus-visible{outline:3px solid var(--accent-soft)!important;outline-offset:2px !important;}

/* Tertiary(Cancel)*/
form#ticketForm>p.buttons input[type="button"][name="cancel"]{
  order:3 !important;display:inline-grid !important;place-items:center !important;text-align:center !important;height:40px !important;padding:0 14px !important;border-radius:10px !important;white-space:nowrap !important;
  background:transparent !important;color:#2d3340 !important;border:1px solid #cfd3d8 !important;font-weight:600 !important;box-shadow:none !important;transition:background .16s,border-color .16s,color .16s,transform .16s;
}
form#ticketForm>p.buttons input[type="button"][name="cancel"]:hover{background:#f5f7f9 !important;border-color:#c7cbd3 !important;color:#1f2430 !important;transform:translateY(-1px);}
form#ticketForm>p.buttons input[type="button"][name="cancel"]:focus-visible{outline:3px solid var(--accent-soft)!important;outline-offset:2px !important;}

/* Sticky action bar(optional)*/
html[data-open-sticky="true"] form#ticketForm>p.buttons{position:sticky;bottom:0;z-index:2;background:linear-gradient(var(--card-bg)70%,color-mix(in srgb,var(--card-bg),transparent 100%));padding-top:10px;margin-top:16px;border-top:1px solid var(--card-border);}

/* Info bar values(Email/Client)look like read-only pills */
#content:has(form[action*="open.php" i])table td:last-child,#content:has(form#ticketForm)table td:last-child{font-weight:600;color:#1f2430;}

/* Shrink long labels gracefully */
form[action*="open.php" i] .dynamic-form label,form#ticketForm .dynamic-form label{overflow:hidden;text-overflow:ellipsis;white-space:nowrap;}

/* Mobile for open.php */
@media(max-width:860px){
  form[action*="open.php" i] .dynamic-form,form#ticketForm .dynamic-form{grid-template-columns:1fr!important;}
  #content:has(form[action*="open.php" i])table th,#content:has(form#ticketForm)table th{width:auto;min-width:0;}
  form#ticketForm>p.buttons>*{flex:0 1 auto !important;min-width:120px;}
}

/* Dark buttons in open.php */
html[data-theme="dark"] form#ticketForm>p.buttons input[type="reset"]{background:linear-gradient(#202837,#1a2130)!important;border-color:#2b3a4d !important;color:#d2d7e0 !important;box-shadow:0 3px 10px rgba(0,0,0,0.25)!important;}
html[data-theme="dark"] form#ticketForm>p.buttons input[type="button"][name="cancel"]{border-color:#2b3a4d !important;color:#d2d7e0 !important;}
html[data-theme="dark"] form#ticketForm>p.buttons input[type="button"][name="cancel"]:hover{background:#1a2230 !important;border-color:#3a4a62 !important;}

/* =========================================================
   Knowledgebase(index)— v4.3.1(final)
   ========================================================= */
/* Lead line */
#content .row .span8>div:first-child{color:var(--kb-note)!important;margin:0 0 8px!important;}

/* Category wrapper */
#content ul#kb{list-style:none!important;margin:6px 0 4px!important;padding:0!important;}

/* Category card */
#content ul#kb>li{
  position:relative!important;background:var(--kb-card-bg)!important;border:1px solid var(--kb-card-border)!important;border-radius:var(--kb-card-radius)!important;
  padding:14px 14px 12px 14px!important;margin:10px 0!important;box-shadow:var(--kb-card-shadow)!important;transition:box-shadow .16s,border-color .16s,transform .16s;
}
#content ul#kb>li:hover{border-color:#cbd2db!important;box-shadow:0 10px 22px rgba(0,0,0,0.18)!important;transform:translateY(-1px);}
html[data-theme="dark"] #content ul#kb>li:hover{border-color:#3a4a62!important;box-shadow:0 12px 26px rgba(0,0,0,0.40)!important;}

/* Folder icon */
#content ul#kb>li>i{display:block!important;width:24px!important;height:24px!important;position:absolute!important;left:14px;top:16px;opacity:.95;}

/* Category title */
#content ul#kb h4{margin:2px 0 4px!important;}
#content ul#kb h4>a{color:#1e2532!important;font-weight:800!important;letter-spacing:.1px!important;text-decoration:none!important;}
#content ul#kb h4>a:hover{text-decoration:underline!important;text-decoration-color:var(--hta-red)!important;text-underline-offset:2px!important;}

/* Category description */
#content ul#kb .faded,#content ul#kb .faded p{color:var(--kb-note)!important;margin:0 0 8px!important;}

/* Popular article rows */
#content ul#kb .popular-faq{display:flex!important;align-items:flex-start!important;gap:8px!important;padding:6px 0!important;border-bottom:1px solid var(--kb-divider)!important;background:transparent!important;}
#content ul#kb .popular-faq:last-of-type{border-bottom:0!important;}

/* Leading doc icon */
#content ul#kb .popular-faq>i{font-size:var(--kb-doc-icon-size)!important;line-height:1!important;color:var(--kb-doc-icon-color)!important;width:var(--kb-doc-icon-size)!important;text-align:center!important;margin-top:.15em!important;}

/* Article link */
#content ul#kb .popular-faq>a{color:#1f2430!important;font-weight:700!important;text-decoration:none!important;line-height:1.42!important;}
#content ul#kb .popular-faq>a:hover{text-decoration:underline!important;text-decoration-color:var(--hta-red)!important;text-underline-offset:2px!important;}

/* Spacer fix */
#content ul#kb div[style*="padding-bottom"]{padding-bottom:8px!important;}

/* Compact density */
html[data-density="compact"] #content ul#kb>li{padding:12px!important;}
html[data-density="compact"] #content ul#kb .popular-faq{padding:5px 0!important;}

/* RIGHT COLUMN — Browse-by-Topic+Other Resources */
#content .row .span4 .sidebar{width:100%!important;margin-left:0!important;max-width:100%!important;display:block!important;box-sizing:border-box!important;margin-bottom:12px!important;}
#content .sidebar .searchbar,#content .sidebar .content{display:block!important;width:100%!important;box-sizing:border-box!important;padding:0!important;margin:2px 0 0 0!important;}

/* Floating red label for dropdown */
#content .sidebar .searchbar{margin:2px 0 10px 0!important;}
#content .sidebar .searchbar form{position:relative!important;}
#content .sidebar .searchbar form::before{
  content:"Browse by Topic";position:absolute;left:10px;top:-8px;padding:0 6px;line-height:1;font-size:12px;font-weight:800;letter-spacing:.1px;color:var(--hta-red);
  background:var(--card-bg);border-radius:6px;pointer-events:none;
}
html[data-theme="dark"] #content .sidebar .searchbar form::before{background:var(--card-bg);color:var(--hta-red);}

/* Dropdown */
#content .sidebar .searchbar select[name="topicId"]{
  width:100%!important;max-width:100%!important;height:var(--kb-select-h)!important;border-radius:12px!important;
  background:var(--field-bg)!important;border:1px solid var(--field-border)!important;color:inherit!important;padding:8px 42px 8px 12px!important;box-sizing:border-box!important;
  appearance:none!important;outline:none!important;box-shadow:none!important;background-image:url("data:image/svg+xml,%3Csvg xmlns='http://www.w3.org/2000/svg' width='18' height='18' fill='%236c7583'%3E%3Cpath d='M4.5 7.5L9 12l4.5-4.5'/%3E%3C/svg%3E");background-repeat:no-repeat;background-position:right 12px center;background-size:18px 18px;transition:border-color .16s,box-shadow .16s,transform .16s;
}
#content .sidebar .searchbar select[name="topicId"]:hover{border-color:#aeb5be!important;box-shadow:0 1px 0 rgba(255,255,255,.55)inset,0 6px 16px rgba(0,0,0,.10)!important;}
#content .sidebar .searchbar select[name="topicId"]:focus-visible{border-color:var(--accent)!important;box-shadow:0 0 0 3px var(--accent-soft)!important;}
html[data-theme="dark"] #content .sidebar .searchbar select[name="topicId"]{background:var(--field-bg)!important;border-color:var(--field-border)!important;background-image:url("data:image/svg+xml,%3Csvg xmlns='http://www.w3.org/2000/svg' width='18' height='18' fill='%23b7c1cf'%3E%3Cpath d='M4.5 7.5L9 12l4.5-4.5'/%3E%3C/svg%3E");}

/* Placeholder selected shows red */
#content .sidebar .searchbar select[name="topicId"]:has(option[value=""]:checked){color:var(--hta-red)!important;}
#content .sidebar .searchbar select[name="topicId"] option[value=""]{color:var(--hta-red);}

/* "Other Resources" button */
#content .sidebar .content{border:0!important;background:transparent!important;padding:0!important;box-shadow:none!important;}
#content .sidebar .content section{margin:0!important;padding:0!important;border:0!important;background:transparent!important;}
#content .sidebar .content .header{
  display:inline-flex!important;align-items:center!important;justify-content:center!important;gap:8px!important;
  width:100%!important;height:var(--kb-select-h)!important;padding:0 16px!important;box-sizing:border-box!important;border-radius:12px!important;
  background:linear-gradient(#eef1f4,#e2e6ea)!important;border:1px solid #c7cbd3!important;color:#2d3340!important;font-weight:800!important;box-shadow:0 3px 10px rgba(0,0,0,.10)!important;
  cursor:pointer;user-select:none;transition:background .16s,border-color .16s,box-shadow .16s,transform .16s;margin-top:10px!important;
}
#content .sidebar .content .header::before{font-family:"FontAwesome";font-weight:400;content:"\f05a";font-size:14px;line-height:1;color:#586175;margin-right:2px;}
@supports not(font-family:"FontAwesome"){#content .sidebar .content .header::before{content:"›";font-family:inherit;}}
#content .sidebar .content .header:hover{background:linear-gradient(#e6eaee,#d7dbe0)!important;border-color:#a8adb6!important;transform:translateY(-1px);box-shadow:0 6px 16px rgba(0,0,0,.16)!important;}
#content .sidebar .content .header:active{transform:translateY(0);}
html[data-theme="dark"] #content .sidebar .content .header{background:linear-gradient(#202837,#1a2130)!important;border-color:#2b3a4d!important;color:#d2d7e0!important;box-shadow:0 3px 10px rgba(0,0,0,.25)!important;}
html[data-theme="dark"] #content .sidebar .content .header::before{color:#aab4c4;}
html[data-theme="dark"] #content .sidebar .content .header:hover{background:#1a2230!important;border-color:#3a4a62!important;}

/* TYPE ACCENTS(id-based)*/
/* ALERT(HTA red)— id=20 */
#content ul#kb .popular-faq:has(>a[href*="faq.php?id=20"]){box-shadow:inset 3px 0 0 var(--kb-accent-alert);background:rgba(204,43,43,.06);border-radius:8px;padding-left:10px!important;}
#content ul#kb .popular-faq:has(>a[href*="faq.php?id=20"])>i{color:var(--kb-accent-alert)!important;}
html[data-theme="dark"] #content ul#kb .popular-faq:has(>a[href*="faq.php?id=20"]){background:rgba(204,43,43,.08);}

/* INFO(green)— ids:13,25,16,14 */
#content ul#kb .popular-faq:has(>a[href*="faq.php?id=13"]),
#content ul#kb .popular-faq:has(>a[href*="faq.php?id=25"]),
#content ul#kb .popular-faq:has(>a[href*="faq.php?id=16"]),
#content ul#kb .popular-faq:has(>a[href*="faq.php?id=14"]){box-shadow:inset 3px 0 0 var(--kb-accent-info);background:rgba(44,154,82,.07);border-radius:8px;padding-left:10px!important;}
#content ul#kb .popular-faq:has(>a[href*="faq.php?id=13"])>i,
#content ul#kb .popular-faq:has(>a[href*="faq.php?id=25"])>i,
#content ul#kb .popular-faq:has(>a[href*="faq.php?id=16"])>i,
#content ul#kb .popular-faq:has(>a[href*="faq.php?id=14"])>i{color:var(--kb-accent-info)!important;}
html[data-theme="dark"] #content ul#kb .popular-faq:has(>a[href*="faq.php?id=13"]),
html[data-theme="dark"] #content ul#kb .popular-faq:has(>a[href*="faq.php?id=25"]),
html[data-theme="dark"] #content ul#kb .popular-faq:has(>a[href*="faq.php?id=16"]),
html[data-theme="dark"] #content ul#kb .popular-faq:has(>a[href*="faq.php?id=14"]){background:rgba(44,154,82,.10);}

/* NOTICE(orange)— example id=999 */
#content ul#kb .popular-faq:has(>a[href*="faq.php?id=999"]){box-shadow:inset 3px 0 0 var(--kb-accent-notice);background:rgba(230,134,25,.08);border-radius:8px;padding-left:10px!important;}
#content ul#kb .popular-faq:has(>a[href*="faq.php?id=999"])>i{color:var(--kb-accent-notice)!important;}
html[data-theme="dark"] #content ul#kb .popular-faq:has(>a[href*="faq.php?id=999"]){background:rgba(230,134,25,.12);}

/* Mobile tweaks for KB */
@media(max-width:860px){
  #content .sidebar,#content .sidebar .searchbar select[name="topicId"],#content .sidebar .content .header{width:100%!important;}
  #content ul#kb>li{padding:12px!important;}
}
@media(prefers-reduced-motion:reduce){
  #content ul#kb>li,#content .sidebar .searchbar select[name="topicId"],#content .sidebar .content .header{transition:none!important;transform:none!important;}
}

/* =========================================================
   KB Article View · v5.3.1(article-only,landing-safe)
   ========================================================= */
/* Breadcrumbs — red at rest,underline on hover/focus */
#content .row .span8 #breadcrumbs a{
  color:var(--hta-red)!important;text-decoration:none !important;border-bottom:none !important;margin-bottom:0 !important;font-weight:700 !important;
}
#content .row .span8 #breadcrumbs a:hover,
#content .row .span8 #breadcrumbs a:focus-visible{
  color:var(--hta-red-dark)!important;text-decoration-line:underline !important;text-decoration-color:var(--hta-red-dark)!important;text-decoration-thickness:2px !important;text-underline-offset:2px !important;border-bottom:none !important;
}

/* Article row layout — only when .faq-content exists */
@supports(display:flex)and selector(:has(*)){
  #content .row:has(.faq-content){display:flex !important;gap:16px !important;align-items:flex-start !important;}
  #content .row:has(.faq-content)>.span8{flex:1 1 auto !important;min-width:0 !important;float:none !important;}
  #content .row:has(.faq-content)>.span4{flex:0 0 260px !important;width:260px !important;float:none !important;}
}
@supports selector(:has(*)){
  #content .row:has(.faq-content)>.span4.pull-right{float:right !important;width:260px !important;}
  #content .row:has(.faq-content)>.span8{width:auto !important;}
}

/* Rail blocks(search+topics)inside the .span4 sidebar */
@supports selector(:has(*)){
  #content .row:has(.faq-content).span4 .sidebar{width:100% !important;margin:0 0 10px 0 !important;border:0 !important;background:transparent !important;box-shadow:none !important;box-sizing:border-box !important;}
  #content .row:has(.faq-content).span4 .sidebar .searchbar,
  #content .row:has(.faq-content).span4 .sidebar .content{width:100% !important;margin:2px 0 10px 0 !important;border:0 !important;background:transparent !important;box-shadow:none !important;}

  /* Floating red label over the input */
  #content .row:has(.faq-content).span4 .searchbar{margin:2px 0 10px !important;}
  #content .row:has(.faq-content).span4 .searchbar form{position:relative !important;}
  #content .row:has(.faq-content).span4 .searchbar form::before{
    content:"Browse by Topic";position:absolute;left:10px;top:-8px;padding:0 6px;line-height:1;font-size:12px;font-weight:800;letter-spacing:.1px;color:var(--hta-red);background:var(--card-bg);border-radius:6px;pointer-events:none;
 }
  html[data-theme="dark"] #content .row:has(.faq-content).span4 .searchbar form::before{background:var(--card-bg);color:var(--hta-red);}

  /* Input styling(article page uses a text/search input)*/
  #content .row:has(.faq-content).span4 .searchbar input[type="search"],
  #content .row:has(.faq-content).span4 .searchbar input[type="text"]{
    width:100% !important;height:var(--kb-select-h,38px)!important;border-radius:12px !important;
    background:var(--field-bg)!important;border:1px solid var(--field-border)!important;color:var(--field-text)!important;
    padding:8px 12px !important;box-sizing:border-box !important;outline:none !important;box-shadow:none !important;transition:border-color .16s,box-shadow .16s,transform .16s;
 }
  #content .row:has(.faq-content).span4 .searchbar input[type="search"]:hover,
  #content .row:has(.faq-content).span4 .searchbar input[type="text"]:hover{border-color:#aeb5be !important;box-shadow:0 1px 0 rgba(255,255,255,.55)inset,0 6px 16px rgba(0,0,0,.10)!important;}
  #content .row:has(.faq-content).span4 .searchbar input[type="search"]:focus-visible,
  #content .row:has(.faq-content).span4 .searchbar input[type="text"]:focus-visible{border-color:var(--accent)!important;box-shadow:0 0 0 3px var(--accent-soft)!important;}
}

/* Ensure article column width */
#content .faq-content .article,#content .faq-content .content,#content .faq-content .thread-body,#content .faq-content .entry,#content .faq-content .text{margin-right:0 !important;max-width:none !important;}

/* Mobile — stack rail */
@media(max-width:860px){
  @supports selector(:has(*)){
    #content .row:has(.faq-content){display:block !important;}
    #content .row:has(.faq-content).span4{float:none !important;width:100% !important;margin:8px 0 0 0 !important;}
 }
}

/* =========================================================
   Mobile(global tweaks)
   ========================================================= */
@media(max-width:768px){
  ul.tabs{gap:6px;padding:0!important;max-width:94vw;}
  body #nav,body .nav,body .breadcrumbs,body .breadcrumb{margin:16px auto 10px!important;max-width:94vw!important;}
  #content,.dialog,.page,.tab_content{max-width:94%;margin:18px auto;padding:18px;}
  #content .sidebar,#content .right,#content .aside{width:100%!important;align-items:stretch!important;margin-top:8px!important;}
  #content a[href*="open.php"],#content a[href*="view.php"]{width:100%!important;}
}
@media(max-width:480px){
  .external-auth{padding-right:84px!important;}
  .external-auth::after{width:44px;height:44px;right:8px;}
  form#clientLogin a.external-sign-in .external-auth-name::after{font-size:0.90rem!important;line-height:21px!important;}
}#content .search.well{background:transparent !important;border:0 !important;padding:0 !important;margin:0 0 10px 0 !important;}#content form#ticketSearchForm{display:flex !important;flex-wrap:wrap !important;align-items:center !important;justify-content:space-between !important;gap:12px !important;padding:12px !important;background:#f7f9fb !important;border:1px solid #d9dde2 !important;border-radius:12px !important;}#content form#ticketSearchForm input[name="keywords"]{height:40px !important;min-width:260px !important;max-width:520px !important;flex:1 1 320px !important;border-radius:10px !important;}#content form#ticketSearchForm input[type="submit"]{height:40px !important;padding:0 16px !important;border-radius:10px !important;font-weight:700 !important;background:linear-gradient(var(--btn-bg-top),var(--btn-bg-bottom)) !important;border:1px solid var(--btn-border) !important;color:var(--btn-text) !important;box-shadow:var(--btn-shadow) !important;cursor:pointer 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